Bank Branch Signage,
Notice Boards & Fit-Outs

Under RBI’s Commercial Banks Responsible Business Conduct Directions, 2025, a branch shows a Comprehensive Notice Board (para 47), its name, working days, hours and weekly off outside the premises (para 49), service charges and recent changes (para 82), time norms for specialised transactions (para 45) and trilingual counter indicator boards (para 21(3)). The RBI Integrated Ombudsman Scheme, 2026 adds its salient features and the Principal Nodal Officer’s contact details (clause 18).

It is the single statutory board in the banking hall that carries the customer service information RBI requires, in the format annexed to its 2025 conduct directions. RBI says it may be at least 2 feet by 2 feet for reading from 3 to 5 metres, must show the date it was last updated with recent changes flagged, and must be bilingual in Hindi-speaking states and trilingual elsewhere. Pattern and colour are left to the bank.

The Reserve Bank of India. For commercial banks it sits in the Reserve Bank of India (Commercial Banks, Responsible Business Conduct) Directions, 2025, dated 28 November 2025, paragraphs 47 and 48. Small finance banks, payments banks and local area banks have parallel conduct directions, and housing finance companies have an equivalent notice board under their own 2025 directions.

The Reserve Bank Integrated Ombudsman Scheme, 2026 replaced the 2021 scheme from 1 July 2026. Clause 18(4) requires its salient features to be displayed prominently in English, Hindi and the regional language in every office and branch. Clause 18(3) requires the Principal Nodal Officer’s name and contact details and the complaint portal link. Posters that still cite the 2021 scheme are out of date.

For public sector banks, yes. Rule 11(3) of the Official Languages Rules, 1976 requires name-plates and sign-boards in Central Government offices, which include corporations and companies the Centre owns or controls, to be in Hindi and English. For all commercial banks, RBI requires counter indicator boards in English, Hindi and the regional language. State shop and establishment rules can add a state-language requirement, so check the state.

RBI’s 2025 conduct directions (para 82) require service charges to be shown on the branch notice board, and any change made in the preceding 30 days to be displayed prominently on the notice board and on the bank’s website. In practice that means the charge schedule panel needs to be easy to replace, because it changes more often than anything else on the board.

Yes. Paragraph 56 of RBI’s 2025 conduct directions says mandatory displays must not be obstructed and take priority over promotional boards. When IBS plans a branch graphics layout, the statutory boards are placed first, at readable height and distance, and campaign and product displays are arranged around them, not over them.

RBI’s ATM and White Label ATM FAQ, updated 4 July 2025, says banks and operators must display in the ATM premises the names and contact numbers of officers, or toll-free or help desk numbers, for complaints. Each ATM must also be marked as metro or non-metro, by screen message, sticker or poster. Where a ramp is impracticable, the conduct directions require the reasons to be recorded and displayed.

The DICGC logo and QR code requirement applies to a bank’s website and internet banking portal, under DICGC’s circular of 12 July 2023, effective 1 September 2023. At branches, DICGC supplies printed leaflets for display, and RBI requires passbooks to show deposit insurance cover and its limit, currently ₹5 lakh per depositor. Many banks also place a deposit insurance notice near the notice board.

RBI’s 2025 conduct directions require magnifying glasses in all branches with a prominent notice of facilities for persons with disabilities (para 99), a clearly identifiable dedicated or priority counter for senior citizens and differently abled customers (para 110), and Local Level Committee details under the National Trust Act displayed in the local language plus English or Hindi (para 108).

Each branch is surveyed for fascia size, power and landlord or municipal rules. Artwork is adapted from the approved brand manual and signed off per branch type. Production runs at the Mumbai facility against one physical colour swatch, then dispatches with installation drawings. IBS crews install after banking hours and send as-installed photographs, so the premises team can check every branch without visiting it.

Yes. IBS keeps the notice board artwork as one versioned master for the network, with regional-language variants. When a scheme, charge or contact changes, the affected panels are reprinted in a batch, dispatched branch by branch and swapped, and each branch returns a photograph showing the new version in place. The 2026 ombudsman scheme is a current example of a change every branch had to make.

Yes. Installation is scheduled after banking hours, on weekly offs or on holidays, and phased where a branch must stay open during a refit. IBS agrees access with the branch security team, keeps cash areas and strongroom approaches clear, and makes sure new signage does not block CCTV, alarm sensors or emergency exits.

Yes. ATM lobby fascias, wall surrounds, frosted and one-way vision film on the glazing, complaint-contact and metro or non-metro signage, lighting and the electrical work for the ATM room are all within IBS scope, produced and installed by the same team that handles the branch.

IBS has delivered branch signage and in-branch branding for IDFC FIRST Bank branches across India, with manufacturing and installation by its own teams. IBS is also an approved vendor with HSBC. Reference details are shared on request once a brief is in hand.

Usually through the bank’s premises, administration or procurement department: vendor registration, technical and commercial evaluation, then a rate contract with purchase orders raised per branch. IBS works inside that process, with line-item BOQs, GST-compliant invoicing and the documentation that institutional procurement asks for.

Signage workmanship is warranted for 12 to 24 months depending on the product, with manufacturer warranty passed through on named LED modules and power supplies. The warranty certificate and electrical test records are handed over at installation, and a named IBS contact holds the drawings and spares for the network.

Fascia signage in ACP with LED or acrylic lettering, projecting and pylon signs, ATM lobby branding, counter and teller graphics, the Comprehensive Notice Board and other statutory panels, trilingual counter indicator boards, window film, wayfinding and queue signage, and the branch fit-out itself: civil, electrical, false ceiling and counters.